Refunds Policy


“We pride ourselves on our quality of food and customer service. In the event of any issues, we aim to resolve these in a reasonable, orderly and efficient manner” see below

Returns Policy

Products sold by ConwayFish Trading (Australia) Pty Ltd (ACN: 129 665 005) (ABN 58636278084) are available for inspection prior to purchasing. We are not required to provide a refund or return if the consumer changes their mind.

Special consideration may be considered under certain circumstances. CONWAYS FISH TRADING must be notified within in 24 hours of purchase, if the customer has the intention of making this request. Eligibility for return/refund will require that the goods must be unused and in the same condition as when purchased.

In the event that a return/refund is accepted, Goods must be returned within a 24-hour time period.

To complete your return, we require a valid and in-tact receipt or proof of purchase. If you fail to do so, then we may reject or deny your claim

Your purchase of Goods will be subject to certain laws including, without limitation, the Australian Consumer Law. The Australian Consumer Law provides you with certain rights that cannot be excluded, including that the Goods must be of acceptable quality, reasonably fit for the purpose that Conway Fish Trading Pty Ltd represents they will be fit for, and that the Goods will correspond with any relevant description.